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EmblemHealth Web Site Privacy Policy

Your privacy is important to us. EmblemHealth maintains high standards for the protection of your privacy on our Web site. Here is what you can expect when you visit www.emblemhealth.com:

• We will not share, sell or rent any personally identifiable information you provide without your prior consent.
• We will not send you any unsolicited e-mail ("spam").
• No personally identifiable information collected at this site will ever be used to affect your health insurance coverage provided or premiums paid to us.

The Information We Collect

A file stored in your computer's browser, called a "cookie," allows our Web server to read your customized preferences. When you visit our site, we may place a cookie on your computer that will allow us to enhance your experience at www.emblemhealth.com, and to make improvements to our site. Our cookies will never be used to track your activity on any third party Web sites that you link to from www.emblemhealth.com or to send "spam." The cookie does not provide us with any personally identifiable information about you, and is deleted when your Internet session is terminated.

Use of the Information This Site Gathers and Tracks

We will not use any personally identifiable information you give us except to provide the product, service or information that you request or for which you register. We will not sell, rent, license or otherwise share your personally identifiable information, including your e-mail address, with third parties unless you specifically consent to let us do so. We may use the non-personally identifiable information we gather in aggregate form to improve our site, and we may share that information with our affiliated companies or our health and wellness sponsors. Personal information you voluntarily provide and the non-personally identifiable information we collect in aggregate form will not affect your insurance coverage, eligibility, premiums or claims payment.

The Entity That Maintains Personally Identifiable Information

Unless specifically noted, all personally identifiable information presented on this site is retained by us. The information that is collected via our Health Risk Assessment (HRA) is maintained by our HRA partner, Protocol Driven Health Care, Inc. (PDHI).

Personal Identifiable Claims Information Retention

Member claims information is retained on the secure section of our Web site for 18 months after a member has terminated their coverage with us. After 18 months, that member's claim information will no longer be accessible through our Web site. A record of the member's termination date and eligibility status will be permanently available online for reference.

Making Changes to the Information You Provide Us

At any time, you can change, update or remove from our system any information you have voluntarily provided.

Sites to Which We Link

If you choose to use any of the links we provide to other organizations' sites you will be leaving our Web site and going to a new one. We will inform you when you are leaving our site. Protection of privacy at those other sites is governed by the privacy policy at that site.

Changes to This Policy

Any changes to this policy will be posted on emblemhealth.com. You may wish to review this policy from time to time in order to review any such changes.