HIP has contracted with doctors and other health care providers to help us meet your health care needs. These doctors and specialists, hospitals, labs and other health care facilities make up our provider network. You'll find a list of these providers right here on our Web site using the "Find a Doctor" tool or in our provider directory. The list includes the languages spoken in provider offices, which providers are accepting new patients, and which offices are wheelchair accessible. You can call Customer Service at 1-800-447-8255 to ask for a printed directory.
As a member of HIP, one of our network providers will take care of you. Most of the time, that person will be your primary care physician (PCP). If you need to have a test, see a specialist or go into the hospital, your PCP will arrange it. You can choose a PCP that works in:
A HIP network medical center - Many of our network medical centers are full-service. They have large staffs of PCPs, OB/GYNs, specialists and support personnel. This makes it easy to get a full range of services in one place. If you need lab tests or X-rays, our network medical centers can perform most basic tests and procedures. If your PCP wants you to get a special procedure or operation that can't be done at your medical center, you'll be referred to a place that will meet your needs. Your PCP will arrange for all such services.
A HIP network doctors office - If you prefer, you can choose a PCP that has a private office. In this case, your PCP will refer you to another HIP network doctor or facility for care that he or she cannot provide directly.
A Federally Qualified Health Center (FQHC) - You can also choose to get care at one of our contracted FQHCs, neighborhood health centers that offers primary and specialty care.