Who to Contact if You Have Questions or Concerns

If you have any questions or concerns, you should contact:

EmblemHealth Medicare HMO Customer Service at 877-344-7364 (TTY: 711), Monday through Sunday, from 8 am to 8 pm.

For Medicare Supplemental Plans, click here.

There are also other ways to contact us. You can also contact Medicare directly about your health plan or prescription drug plan. Before you contact Medicare directly, we encourage you to call EmblemHealth Customer Service at the numbers listed above. EmblemHealth is responsible for resolving all of your issues related to your health plan and prescription drug plan coverage.


HIP Health Plan of New York (HIP) is a HMO plan with a Medicare contract. Group Health Incorporated (GHI) is a PPO plan and a standalone PDP with a Medicare contract. Enrollment in HIP and GHI depends on contract renewal. HIP and GHI are EmblemHealth companies.

This information is not a complete description of benefits. Call 877-344-7364 (TTY:711) for more information. Out-of-network/non-contracted providers are under no obligation to treat EmblemHealth members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services.

ATTENTION: If you speak other languages, language assistance services, free of charge, are available to you. Call 877-344-7364 (TTY: 711). ATENCIÓN: Si usted habla otros idiomas, tiene a su disposición, gratis, servicios de ayuda para idiomas. Llame al 877-344-7364 (TTY: 711).



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